5

Excellent. Excellent

5

Very comforting. Customer service is very nice , they are very upfront and honest about what needs to be done and cost. They are very experienced and I trust they will fix it right.

5

Great communication. Yal very good .and nice

5

Great care and service. Great service, friendly and courteous to my needs .

5

Couldn't be happier. The best!

1

Not done in a timely manner, replacement part was installed incorrectly, very unprofessional staff both during my check out process and when I contacted them about their error. Refused to do anything to rectify their mistake.

Ashlyn, we are sorry to hear of your disappointment during your experience at our shop. However, due to the status of your vehicle and refusing us to diagnose the problem, we moved forward with replacing the head gasket as you had requested. Due to the probability of other repairs needed to be made, we encouraged you not to drive the vehicle and informed you of the possible outcomes that could happen without performing a complete diagnosis to know what the issue is, which you had signed off on the invoice. Unfortunately, if there is problem elsewhere such as a cracked radiator, that can cause a head gasket to fail. We hope this information helped with understanding the importance of completing a full diagnosis to properly fix the issue with any vehicle repair.

- Pro Automotive Services
3

Good work good people

Thank you for the wonderful feedback, Vernon! If there is anything else we can help with please let us know!

- Pro Automotive Services
5

Honest. I have had the best service on my vehicles for many years now. Mike and Jennifer are wonderful people and they are fair and honest. Wood River is fortunate to have an auto service business like Pro Automotive here. I highly recommend Pro Automotive.

5

Great Service. Super helpful and very kind. We were having issues with the battery and we weren't sure where to go being from out of town. Carmax had them listed as a trusted partner and now we can see why. Great service associates!

5

Professional. They are friendly, efficient and provide a professional atmosphere that easily demonstrated their competence. I will definitely be a returning consumer.